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Design and development of computer hardware and software; consulting services in the field of design, development, implementation, evaluation, operation, and use of telephony systems; software as a service for telephony systems; application service provider featuring software for use in providing customer interaction management, cross-platform contact center communications, operations and management, and contact center and telecommunications synchronized functionality; providing online nondownloadable computer database software and communications software to enable better efficiency, communication, and visibility between businesses and their contact center resources; customization and implementation of computer software for contact center management; technical support services, namely, troubleshooting telephony systems problems for others