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Software as a service (SaaS) provider featuring software for enabling unified communications across various networks, media and devices, namely, software for queuing, handling, logging, recording, monitoring, tracking, supervision, management and routing of telephone calls, facsimile transmissions, video, e-mails, and web based messages, and software for monitoring and management of computer and network systems for security and application optimization purposes; installation, servicing, maintenance and repair of application software for providing unified IP communications services across multiple network infrastructures and communication protocols; integration of telecommunications and data networking equipment and application software for providing unified IP communications services across multiple network infrastructures and communication protocols; computer services, namely, Wide Area Network (WAN) design for others; application optimization services, namely, updating of computer network software configurations; development of security systems and contingency planning for computer networks