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technical support, namely, monitoring of network systems for the utility and energy industries and troubleshooting of computer software problems via telephone, in person, and over the Internet; providing temporary use of on-line non-downloadable software for use in data collection and control, communications and data exchange, electronic meter reading, off-site meter reading, keyed meter reading, and meter data recorders, all for use in the utilities and energy industries; providing temporary use of on-line non-downloadable software for billing customer accounts, for scheduling customer orders and for managing utility meters and energy equipment; providing temporary use of on-line non-downloadable software that provides alerts of utility, power outages, power restoration and that enables utilities and energy providers to gather utility and electricity usage data to support time-based rates and enable consumers and businesses to make choices about utility, power and energy usage in response to market and price signals, as well as system conditions; providing temporary use of on-line non-downloadable software and software platform for managing energy costs and uses by collecting, managing, analyzing, mining, integrating, reporting, benchmarking, validating, managing load-reduction programs, forecasting, billing and reporting energy and energy-related data