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technical support, namely, monitoring of network systems for the utility and energy industries and troubleshooting of computer software problems via telephone, in person, and over the Internet; providing temporary use of on-line non-downloadable software for use in data collection and control, communications and data exchange, electronic meter reading, off-site meter reading, keyed meter reading, and meter data recorders, all for use in the utilities and energy industries; providing temporary use of on-line non-downloadable software for billing customer accounts, for scheduling customer orders and for managing utility meters and energy equipment; providing temporary use of on-line non-downloadable software that provides alerts of utility, power outages, power restoration and that enables utilities and energy providers to gather utility and electricity usage data to support time-based rates and enable consumers and businesses to make choices about utility, power and energy usage in response to market and price signals, as well as system conditions; providing temporary use of on-line non-downloadable software and software platform for managing energy costs and uses by collecting, managing, analyzing, mining, integrating, reporting, benchmarking, validating, managing load reduction programs, forecasting, billing and reporting energy and energy-related data