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Patient safety and quality improvement programs for caregivers and administrators within hospital units in the nature of continuing education services, namely, providing live and on-line continuing professional education seminars; Patient safety and quality improvement programs for caregivers and administrators within hospital units in the nature of educational and training services, namely, providing workshops, seminars, and programs for healthcare teams featuring tools, materials and processes to improve overall individual and team performance in the implementation and sustainability of patient safety programs, and featuring performance enhancement tools and processes to enable organizations to meet the challenges and responsibilities of enhancing a safety culture in their delivery of their focused products and services