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Network appliance-based Software as a Service, namely, non-downloadable software for use in connection with network infrastructure management of client-side networks in a Managed Services Provider delivery schema; for use in connection with real-time remote monitoring of VOICE/DATA NETWORKS AND VIDEOCONFERENCING NETWORKS; for use in connection with remediation transport in the nature of MONITORING AND MANAGEMENT OF VOICE/DATA AND VIDEOCONFERENCING NETWORKS; and for use in connection with business service performance measurement