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Application service provider (ASP) featuring software for use in providing customer interaction management, cross-platform contact center communications, operations and management, and contact center and telecommunications synchronized functionality; providing temporary use of online non-downloadable computer software for use in the field of contact center operations and outsourcing and managing business processes; providing temporary use of non-downloadable computer database management software and communications software to enable better efficiency, communication and visibility between businesses and their contact center resources; providing temporary use of non-downloadable computer software for integrating different contact center applications so that they may work together; customization and implementation of computer software for contact center management; computer programming services for others; computer consultation services; consulting services in the field of design, development, implementation, evaluation, operation and use of computer software, computer networks, and websites