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Scientific and technological services and research in the field of natural language interaction and design relating thereto; industrial analysis and research services in the field of natural language interaction; design and development of computer hardware and software; custom design, installation and maintenance of computer software, namely, natural language virtual agents; custom design, installation and maintenance of computer software, natural language virtual agent software applications for mobile, portable and wireless devices, artificial intelligence software, data mining software, software enabling computers to mimic human responses to questions, software to enable the capture, storage and utilisation of user opinions, customer-management software, software to enable the evaluation of service to customers, software to collect, record, store, process, categorise and diagnose information from customers, respond to those customers and enable them to ascertain the answers to queries regarding the goods and services of third parties, to access the services of third parties, and to permit the third parties to selectively target customers, computer software for mobile, portable and wireless devices, computer application software for mobile, portable and wireless devices; design, development and research services relating to artificial intelligence; computer project management; graphic design services; application service provider (ASP), namely, hosting computer software applications; provision of information and advice in relation to all the foregoing