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Design and writing of computer software products; technical advice and support in relation to computer software products, namely, troubleshooting of computer software problems; information technology consultation; technical support and technical management of computer systems, namely, troubleshooting of computer hardware problems; computer systems integration; computer software maintenance, customization and implementation; consultancy in the field of information technology; installation and maintenance of computer software; computer facilities outsourcing services, namely, remote management of computer applications for others, remote computer network technical monitoring and software maintenance services, remote online backup of computer data; computer technical support services, namely, 24/7 service desk/help desk services for IT infrastructure, operating systems, database systems, and web applications