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Printed materials, namely, books, course materials in the nature of a series of articles, booklets, brochures, charts, course packets, diagrams, drawings, flash cards, flowcharts, handouts, manuals, pamphlets, posters, surveys and assessments, tables, workbooks and worksheets, and informational flyers, all for use in educational courses for individuals, organizations, and businesses in the fields of personal and professional development regarding dealing with change, transforming problematic events or crisis scenarios into opportunities for personal or professional growth, and managing business and personal conflict