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Technical support services, namely, troubleshooting of computer hardware problems; monitoring the computer systems of others for technical purposes and providing back-up computer programs and facilities; computer services, namely, on-line scanning, detecting, quarantining and eliminating viruses, worms, Trojans, spyware, adware, malware and unauthorized data and programs on computers and electronic devices; computer security services, namely, restricting access to and by computer networks to and of undesired web sites, media and individuals and facilities; computer technology support services, namely, help desk services; technical support, namely, monitoring of network systems; all such services being provided directly to end users and not to other hardware or telecommunications providers